Privacy Policy — bpexch pro

1 Introduction

bpexch pro ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the platform. When you register an account, make a deposit via JazzCash, Easypaisa or Raast, place a bet on Cricket or PSL, or play any casino, slots or bingo game on our platform, you share certain personal information with us. This policy is here to tell you exactly what that information is, why we collect it and what we do with it.

We do not sell your personal data to any third party — ever. The data we hold is used only for the purposes described in this policy: running your account, processing your PKR payments, keeping the platform secure and improving your experience. That is it.

If at any point you have a question about your data, or want to make a request about something in this policy, you can contact the bpexch pro support team. Details are in the final section of this page.

2 Data We Collect

The personal data bpexch pro collects falls into several categories depending on how you interact with the platform. Here is a breakdown of what we hold and why:

3 How We Collect Your Data

Most of the data we hold comes directly from you — you provide it when you register, verify your account, make a deposit or contact support. Some data is collected automatically as you use the platform. Here is how that breaks down:

• Direct collection: Information you enter during registration, identity verification, deposit and withdrawal requests, and when you contact the support team.
• Automated collection: Technical and usage data collected via cookies and similar technologies as you browse and use the platform. See the Cookies section for more detail.
• Payment processors: When you transact via JazzCash, Easypaisa, Raast or bank transfer, we receive confirmation data from those services — enough to verify your deposit or process your withdrawal, but not your full financial credentials.
• Verification services: Where we use a third-party service to assist with identity verification, that service provides us with the outcome of the check. We do not retain raw identity documents beyond what is necessary for compliance.

4 How We Use Your Data

bpexch pro uses your personal data only for legitimate purposes directly related to running your account and the platform. The main uses are:

• Account management: Creating, maintaining and securing your bpexch pro account; allowing you to log in and access your betting and gaming history.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Verification: Confirming your identity and age (18+) in line with our Terms and Conditions before processing withdrawals or when required for security reasons.
• Customer support: Responding to your queries, resolving account issues and handling complaints.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, multi-accounting and other prohibited conduct.
• Responsible gaming: Monitoring for signs of problematic behaviour and supporting players who use deposit limits, cooling-off periods or self-exclusion tools.
• Platform improvement: Analysing usage patterns (in aggregate, not individually) to improve the platform's design, performance and features.
• Communications: Sending you important account-related notifications such as security alerts, withdrawal confirmations and policy updates. We do not send unsolicited marketing without your consent.

5 Payment Data and PKR Transactions

Because bpexch pro operates entirely in Pakistani Rupees, all payment processing involves Pakistan-based payment networks including JazzCash, Easypaisa, Raast and local bank transfer infrastructure. Here is how we handle payment-related data:

• When you initiate a JazzCash or Easypaisa deposit, you provide your registered mobile number. We use this only to match the incoming payment to your account.
• When you use Raast or bank transfer, you provide the transaction reference. We use this to confirm receipt and credit your account.
• Full bank account numbers and complete card details are not stored on our servers. Payment credentials pass through the relevant gateway's secure infrastructure.
• Withdrawal requests are matched to your verified payment details to confirm that funds are returned to the same person who deposited them.

Payment data is retained for as long as is necessary to manage your account, process any outstanding transactions and maintain accurate financial records. Details of the retention period are in the Data Retention section below.

6 Cookies and Tracking

bpexch pro uses cookies — small text files stored on your device — to make the platform function properly and to improve your experience. The types of cookies used include:

• Essential cookies: Required for the platform to work at all. These handle your login session, keep you authenticated while you browse, and remember your preferences. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to understand how players use the platform — which pages are visited most, where users drop off and how features are used. This information is aggregated and does not identify you individually.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of bpexch pro, though some functionality may be slightly affected.

7 When We Share Your Data

bpexch pro shares personal data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and bank/card processors receive the minimum data required to process your transaction. They operate under their own privacy obligations.
• Identity verification services: Where we use a third-party service to assist with verifying your identity or age, that service receives only what is required for the verification check.
• Legal obligations: Where we are required by applicable law or a lawful authority to disclose personal data, we will comply with that legal requirement. We will inform you if we are legally permitted to do so.
• Fraud prevention: Where we detect serious fraud or illegal activity, we may share relevant information with appropriate parties to protect the platform and other players.

In all cases, data is shared only to the minimum extent necessary and only with parties who are required to handle it securely and in accordance with applicable privacy standards.

8 How Long We Keep Your Data

bpexch pro retains personal data for as long as is necessary for the purposes it was collected. The general principles are:

• Active accounts: While your account remains active, we retain all data necessary to manage it — including your profile, transaction history and communications history.
• Closed accounts: After an account is closed, we retain records of your identity, transaction history and account activity for a period of time as required for financial record-keeping and to resolve any outstanding disputes or queries.
• Verification documents: Identity verification documents are retained for as long as required by our operational policies and then securely deleted.
• Inactive accounts: If your account has been inactive for an extended period with no login or activity, we may reach out to you about the account's status. Inactive accounts may eventually be closed in line with our account management policy.

After the retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 How We Protect Your Data

bpexch pro uses appropriate technical and organisational measures to keep your personal data secure. Key security practices include:

• SSL/TLS encryption on all connections between your device and the platform, protecting data in transit.
• Secure storage with access controls ensuring that only authorised personnel can access personal data, and only for legitimate operational purposes.
• Password security: Passwords are stored in a hashed format — they are not readable even by platform staff.
• Fraud monitoring: Automated systems monitor for unusual account activity, suspicious login attempts and other indicators of compromise.
• Regular security reviews of the platform's infrastructure and data handling practices.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your login credentials, and contact support immediately if you suspect unauthorised access.

10 Your Rights Over Your Data

As a player on bpexch pro, you have rights in relation to the personal data we hold about you. These include:

To exercise any of these rights, contact bpexch pro support. We will respond to data requests as promptly as possible. There is no charge for making a data request. We may need to verify your identity before processing a request to protect your account from unauthorised access.

11 Minors

bpexch pro is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you may not register an account or use any service on this platform.

If we discover that personal data has been collected from a minor — for example because an underage person provided false information during registration — we will delete that data promptly and close the associated account. If you believe a minor has registered on bpexch pro using false details, please contact our support team immediately.

12 Changes to This Policy

bpexch pro may update this Privacy Policy from time to time. When we do, the updated version will be published on this page with a revised "Last Updated" date at the top. If the changes are significant — for example, a material change in how we use your data — we will make reasonable efforts to notify registered players by email or via a notice on the platform.

Continued use of the platform after an updated Privacy Policy is published constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how your data is handled.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, the bpexch pro support team is available 24/7. You can reach us via the contact details available on the platform or through the account support section once you are logged in.

For any query specifically about your personal data — access requests, deletion requests or corrections — please mention that your query is a privacy/data request so it can be directed to the right team member promptly.

For general questions about the platform, accounts, payments or betting rules, the FAQ page covers the most common topics in full.